General Information

• To initiate a refund, please visit a representative at the Rec Welcome Desk, unless otherwise directed below.
• All refunds will be given in the same payment method as the purchase. If you paid via payroll deduction, contact src@uoregon.edu for assistance in processing the refund.

Memberships and Access Passes

• A full refund will be given if requested before the term of service starts.
• Unused memberships due to military deployment or injury may be transferred to a different term.

Lockers

• A full refund for lockers will be given if requested before the term of service starts.

Programs

• Programs, lessons, and classes may be cancelled if minimum registration numbers are not achieved prior to the start date. In this case, a full refund will be issued. Participants will be contacted regarding rescheduling for cancelations by PE and Rec.
• Duck Trails Camps: All refunds incur a $25 non-refundable processing fee and must be requested no later than 2 weeks prior to the first day of the session in which your child is registered. No refunds will be issued if requested after the two-week deadline. To request a refund, contact us at ducktrails@uoregon.edu.
• Youth Lessons: All refunds must be requested 72 hours prior to the start of the first class.

PE Classes

• PE class refunds are based on the Office of the Registrar refund policy and schedule.
• PE classes taken for credit are processed through the Office of the Registrar to university accounts.
• PE non-credit activity class refunds can be requested online.

The following programs and items are non-refundable:

• Multi-visit access cards and day passes after term of service starts
• Group X Memberships (including F45 and Webfoot CrossFit)
• Intramural leagues and events, except in the case that the league or event doesn't run

Payroll Deduction

• This option is available for all employees who are Officers of Administration, Classified, and Faculty.
• Sales over $100 can be sold through payroll deduction that will occur in installments during the length of service.
• Those who are not 12-month employees please be aware that this option cannot be used for services that occur during months when not receiving pay.
• The first deduction to payroll might take up to two cycles (60 days) to begin.
• Refunds can take up to two cycles (60 days) to process.